Return Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be unused, uninstalled, and in original packaging.
- Some electrical, custom, and clearance items are non-returnable.
How to Start a Return
Step 1 — Email Us
Contact support@geargrid.com with your order number.
Step 2 — Provide Details
Include the item name, reason for return, and photos if the item is damaged.
Step 3 — Get Approval
Our team will send return instructions and a prepaid label where applicable.
Refund Processing
- Approved refunds are issued to the original payment method.
- Processing usually takes 5–10 business days after inspection.
- Shipping charges may be non-refundable unless the error is ours.
Damaged or Incorrect Items
If your shipment arrives damaged or incorrect, contact us within 72 hours of delivery so we can prioritize a replacement or refund.
Keep all packaging materials until your case is fully resolved — photos of the box and item help us expedite your claim.